Draft under legal review; the binding version is the one published in the app.

Account and data deletion

Last updated: 2026-09-19

How to delete your account

1. Open the VYLLS app (Customer, Merchant or Rider) and sign in. 2. Go to Account, tap the pencil beside your name (in the Customer app) and choose Privacy. 3. Choose "Request account deletion" and confirm. Your account is suspended and all sessions end immediately. If you cannot sign in, email [email protected] from your account's email address.

What happens next

• If you have no open orders, unsettled amounts or refunds in progress, we anonymize your account: your name is replaced, your email disabled, your phone numbers detached and your notifications and push tokens removed.
• If something blocks deletion (an open order, cash held as a courier, an open settlement, owning an organization), we complete it once that is closed.

What we keep

Order, financial, settlement and audit records without your identity, for as long as law and accounting require.

A copy of your data

Before deleting, you can ask for a copy of your data at [email protected] from your account's email address.